Page 44 - Denver, CO Adaptive Reuse Program

Recommendations for E-Permit System
• Create an informational hand-out that is digital but also
available in each office that uses the e-permit system. (Note
that this should be one, unified handout rather than different
handouts for each office.) This should be geared towards first
time applicants and notifying them of key items such as the
necessity of continuing to revisit the online system to review
updated information from the City and to see whether more
information or action from the applicant is needed.
• On an adaptive reuse webpage, outline the key parts of the
e-permit system for adaptive reuse projects to minimize the
time an applicant must sort through the videos and infor-
mational drop downs to understand how to use it for their
adaptive reuse project. This webpage should be created by
the Communications Department with assistance from the
Adaptive Reuse Coordinator and/or CPD staff.
• The creation of the Coordinator position would provide
adaptive reuse project applicants a single contact that knows
the e-permitting system in all its detail and, more impor-
tantly, which components of the system an applicant should
focus their attention on.
• Enhance the available direct links on the e-permit webpage.
For instance, the link to the Building Permit Status webpage
should be readily available to not only allow people to quick-
ly check their permit status, but to alert first time users that
checking the status of your permit is important to keep the
process moving along. This link should be made more visible
and easily accessible.
• Maintain an e-permit system that is user-friendly and clear.
The system should be regularly evaluated to ensure ease of
use. This is an especially important step as more and more
application and review steps become digital and move from
paper and in-person to the e-permit system.
• Ensure that permit duplication (for all departments) is not
possible in the e-permit system to ensure the process is effi-
cient for applicants and does not charge unnecessary fees.

While most applicants ultimately utilize the e-permit system for
the application process, navigating the facilitation process for each
department is important information to understand prior to be-
ginning. The facilitation process for each department involved in
an adaptive reuse project is described below.

40 City of Denver, CO