Page 51 - Reflect DSM (City of Des Moines, IA)

Customer Self Service Webpage

In June 2021, the City began utilizing a
Customer Self-Service (CSS) platform
that allows residents to apply for any
development review, permit, inspection,
or commission/board application
electronically. The CSS webpage
additionally serves as a central hub for
residents to pay invoices, receive real-time
application progress and activity, and
search many publicly available records.
Properties located within a Local Historic
District, or are designated as a Local
Landmark, are required to apply for a COA
prior to any work occurring on the property.
COA applications are available through the
CSS website, and once a COA application
is submitted, Planning staff works with
the applicant to navigate them through
the COA review process either through
administrative, HPC, or LRB review.
Figure 16. Under the “District” header on the “Show Me My
House” webpage, a property owner can learn whether their house
“Show Me My House” and is located within a designated historic district.
“Find Neighborhoods” Webpages

The “Show Me My House” and “Find
Neighborhood” webpages allow a property
owner to search their specific address
to learn more about their property. After
searching for an address, a resident can
learn the following:

– Property assessment information;
– Snow routes and snow ordinance details;
– Garbage, Yard Waste, and Recycling
Pickup;
– Zoning, including historic preservation;
– Permitting staff contact details;
– District information; and
– Neighborhood information including
representatives, plans, neighborhood
meeting information.

Adopted Plan (September 2023) 45